GENARAL FAQs

We want you to love your purchase! If it’s not quite right, you can return or exchange non-furniture items within 90 days of receiving them. Just ensure they’re unused, unwashed, and in their original condition. Don’t forget to include proof of purchase, like your receipt or order number. If there’s a defect or transit damage, we’ll gladly assist with a return or exchange. Note: Final sale items and live botanicals aren’t eligible for returns or exchanges. For full details, check out our return policy page.

We’ve got shipping options to fit your needs! Standard Delivery gets most in-stock items to you in 5-7 business days. Need it faster? Choose Second Day or Next Day Air. For larger items, we offer Basic Freight Delivery (7-10 business days) or Local In-Home Delivery in select ZIP codes, where we’ll bring your items right to your room of choice. Check out our shipping policy page for all the details.

Shopping with us is a breeze! Click on a product to see details, choose your quantity, and hit 'Add to Cart.' When you’re ready, click 'Checkout Now' or the cart icon. Follow the steps to sign in or continue as a guest, then enter your billing, shipping, and payment info. Once you click 'Place Your Order,' you’ll get a confirmation email with all the details. Need assistance? Reach out at sales@wowegostores.com or SMS +1 973 609 5358.

Is the information I give you secure? All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.(https://www.verisign.com/en_US/website-presence/online/ssl-certificates/index.xhtml?loc=en_US) Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by mail or Message by 24 hours a day at +1 973 609 5358 What browser do I need to shop? If you are using older versions of your browser, you may experience technical difficulties while shopping or with online ordering. If you are experiencing problems with the site, download the current version of any of the following recommended browsers: Chrome (For Macintosh, Windows and Linux) http://www.google.com/chrome(https://www.google.com.tr/intl/us/chrome/?brand=FKPE&gclid=Cj0KCQiA6Or_BRC_ARIsAPzuer_VqgmOZUWYMuqP7ZtdHL9UvR3ONeoynwG6Yw_402G3zb8AmjF0GxAaAmxHEALw_wcB&gclsrc=aw.ds) Firefox (For Macintosh, Windows and Linux) http://www.mozilla.com/firefox/ Internet Explorer (For Windows) http://www.microsoft.com/windows/internet-explorer/default.aspx(https://www.mozilla.org/tr/firefox/) Safari (For Macintosh and Windows) http://www.apple.com/safari/download/(http://www.apple.com/safari/download/) What are Cookies and how do I enable them? Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies. You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase. Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu. Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu. Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu. Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept Cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu.

Can I purchase items for delivery out side of the U.S? Yes. Crate and Barrel offers convenient shipping to over 90 countries. What to Expect at Checkout: All product prices are shown in your selected international currency. At Checkout, the order total shown is all–inclusive to cover all costs required to deliver your Crate and Barrel order—and it’s guaranteed at the exchange rate in effect the moment you complete your transaction. For example, if you live in the U.S. but wish to ship a gift to a recipient in another country, simply choose your shipping destination, then set your preferred currency to USD. Your order total will be shown in USD at Checkout and is guaranteed to cover all costs. Note: Due to size and/or product restrictions, our global partner Borderfree cannot ship certain items to international destinations. To find out the eligibility of items that are unable to ship via BorderFree, you may inquire by requesting an International Quote for shipping. Simply complete our International Quote Form and we will email you a quote in U.S. dollars for the purchase and delivery of any item in our collection to anywhere in the world. Once your request is submitted, we will respond via email within three business days with a total purchase price and shipping quote. You may also contact us by telephone at (+1) 973-609-5358 If you are placing an order for delivery to Canada, you are also welcome to call toll free within North America to (+1) 973-609-5358 or fill out our International Order Request. Exact time of order shipment may depend on the products you have chosen. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.